"Service is the price we pay for
the space we occupy"
The Psychology of Influence:
Why are you in business? To
make a profit, we hope. Poor customer service can be the cause
of you being out of business.
One happy customer might tell one or
One unsatisfied person tells at least
Our customer service program very
comprehensive. Customer service is not a one time deal nor is
this program. We take the time to properly coach, motivate and
train your team. We enable them and help them become self
aware increasing their people psychology acumen. This leads to
a better understanding and appreciation of the customer.
Leading to more satisfaction, better service and more sales for the
Interviews and Assessments
Who am I?
WIIFM - Why should I tune to this
Who is my customer?
Phone Skills (tone, tempo,
Turning yourself on before a call/
Common pitfalls and mistakes to avoid
Cross-selling and upselling
Please contact us at: firstname.lastname@example.org.
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